Frequently Asked Questions

Getting Started

Do I need to sign up as a member before I order?

Not necessary, but why don’t you give a try as being a member able to enjoy benefits e.g. Discounted price items and Collecting Points!

Can I amend my personal details once I placed my order?

Yes, but please do let us know right away (within 1 working day time). Once our team start to process your order, we are unable to change any of the details.

I have made a purchase before, however, I am unable to login to my account?

It may due to your account was not signed up as a member, during your first purchase.

For further assistance from our team. We are happy to guide you the steps, you may reach us out at online chat Monday – Friday from 10am – 6pm.

Can I change my ordered items once it has been placed?

We want to be able to get you the goods as quickly as possible. Once your order is placed, it cannot be changed or amend.

Billing / Payment

What are the payment methods available?

We accept all forms of major credit and debit cards including visa cards and master cards, Online E-banking.

How am I sure my order is placed successfully?

You will receive a confirmation email from us once the payment successfully done, you may check at your junk mail/spam mail if you did not see it in your inbox.

Still need further assistance? Do reach out to us, we are happy to assist you in anyway we can.

Where can I download my invoice or delivery order?

You may sign into your email account,

  1. Click the “orders” under the “Hi, Your Name” button,
  2. Choose the order number or delivery order number example “88888” you want,
  3. Click on the receipt / invoice / Delivery order,
  4. Done 🙂

General Inquiries

How Can I change My Email or Password?

Our support team are so eager to assist you, don’t be shy. Do reach out to our team here and they will help you to solve your concerns/inquiries.

Do you do corporate orders?

Yes we do!

For further details, you may drop an email to our sales person in charge by filling up this form or reach us at [email protected]

Where can I download my invoice or delivery order?

You may sign into your email account,

  1. Click the “orders” under the “Hi, Your Name” button,
  2. Choose the order number or delivery order number example “88888” you want,
  3. Click on the receipt / invoice / Delivery order,
  4. Done 🙂

What should I do, if my purchased order items are missing, damaged or wrongly packed?

You may drop us an email [email protected] or reach us at chat between Monday – Friday from 10.00am till 6pm to fill in your complaints. Our customer support will get in touch with you within 2 working days time.

Things to include in your email

  • Order Number:
  • Contact No:
  • Product to exchange/refund/return
  • Reason for exchange/refund/return
  • Name and Address
  • Attach photo of product received (photo attachment)

How to become a Vendor

You may drop an email to our sales person in charge by filling up this form or reach us at [email protected]

What is “Point”

  1. Only signed up members can collect points.
  2. Consume RM1 is equal to 1 point.
  3. Point can be used for redeem goods.
  4. Points are NOT transferable.
  5. Points are NOT encashable / withdrawable.

How to become VIP members

Total Earned over 1000 points.

What are the benefits to become a VIP members

Get extra discount for your every purchase.

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